Arriving late may intefere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card (if required), this document is 100% confidential and is used for treatment purposes only.
Please note 48 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged. Cancellations should be made by calling us on 01753 539512.
We offer a no refund or exchange policy.
Have a validity of 12 months from date of purchase, unless otherwise stated.
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Sunday. Vouchers cannot be redeemed for cash, sold or transferred. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our equipment is sanitised to the highest level.
Most credit and debit cards are accepted, we accept cash too. All prices include value added tax at a current rate.
Patch testing required 48 hours to any of the services that require this.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.